David E. Wadleigh
3234 River Oaks Drive · New Orleans, Louisiana 70131
Telephone (504) 782-8240 · Fax (504) 393-2528
Email terrific@terrific.com · URL http://www.terrific.com/waddav/dwadleigh.htm
OBJECTIVE
Apply my proven technical, business and interpersonal skills in support, service and management of networked information systems for an organization offering challenge, learning and career advancement.
EXECUTIVE SUMMARY
A proficient, mature and versatile candidate, with both depth of skills and breadth of experience:
· Hardware – College Electronics Technology Graduate and CompTIA A+ Certified Service Technician with well-developed analytic troubleshooting skills and verifiably successful experience with all types of system architectures (PC, MAC, UNIX, Mainframe).
· Network – CompTIA Network+ Certified Professional experienced with large networks using multiple protocols (TCP/IP, IPX/SPX, NETBEUI, Apple Talk, DECnet), media (Coax, Twisted Pair, Fiber, Wireless, Microwave), line types (x.25, Frame Relay, T1, ISDN, ATM, DSL, Cable, WiFi), and network management platforms (Netlabs, Open View, Newbridge).
· Operating Systems – Proficient with most client operating systems - Windows XP, Windows 2000, Windows NT, Windows 98, Windows 95, older Windows / DOS / MAC O/S, / OS/2 / etc. Experienced with most server operating systems – Novell Netware, Windows 2000, Windows NT, VAX/VMS, various Unix systems.
· Application Software – Experienced with MS Office Suite (Outlook, Word, Excel, Power Point, Access, Publisher, FrontPage, Visio, Project, Publisher, all versions); WordPerfect Office Suite (WordPerfect, Quattro Pro, Paradox); Netscape; Internet Explorer; Groupwise; Lotus Notes; Eudora; Claris File Maker; Quicken; QuickBooks; ACT; Reflections; Attachmate; pcANYWHERE; Timbuktu; Retrospect and many others. Experience in Basic, Fortran, Cobol, Assembler, and scripting in DCL, VBA, and other languages.
· Internet and Remote Access – Proficient supporting remote clients using RAS, VPN, or Internet. Skilled at web site creation using several tools (MS FrontPage, Dreamweaver, Netscape Composer, others), HTML, ASP, Javascript and with all Internet applications (Email, FTP, News, Messaging/Chat, etc.), web site hosting (MS IIS) and management.
· Telecom – Basic knowledge of voice telecom, voice over IP, PBX, and phone switches.
· Leadership and Business Skills – experienced people and project manager, proven ability to lead, achieve customer satisfaction and facilitate internal teamwork. Demonstrated business acumen, successful in large and small enterprises across many different industry groups, and able to meet and work with clients at all levels of an organization.
PROFESSIONAL EXPERIENCE
SOLID SYSTEMS CAD SERVICES Mar. 2003 – current
Field Service Engineer, Norco, Louisiana
The Resident Engineer at the Norco Refinery of Motiva Enterprises LLC (Shell Oil Company) is responsible for Digital Process Control Systems including hardware (HP VAX & Alpha mainframes and Intel based servers & clients), software (VMS, Open VMS, Windows NT4 and 2000) and network (Cisco hardware, DECnet & TCP/IP protocols) support.
Achievements:
· Created and updated technical procedures and network drawings to maintain the network
· Created and implemented improved disaster recovery planning including backups of all systems, hurricane plans, virus detection and removal, intrusion detection
· Implemented equipment upgrades and configuration changes to increase reliability and support new projects.
COMPUTERRIFIC TECHNOLOGY Sep 1991 – current
Proprietor, Calgary Alberta 1991 – 1999, New Orleans Louisiana 1999 – current
Operated a consulting and services business targeted to needs of small business and individual clients. Delivered services directly and as a sub-contractor.
Achievements:
· Providing Web Hosting and Web Site Design services for many small business and organizations.
· Providing complete support, service, and consulting to small business and home office based clients.
· Delivering services directly and through several associated subcontractors.
· Delivered 2 months of technical support to IBM Canada acting as a Customer Engineer for a large government account territory during a period of transition. (1997)
· Provided 10 months of technical support as a Computer Technician for The Computer Department of London Drugs. Developed retail sales skills as well. (1996 - 1997)
· Delivered 10 months of consulting as an Economic Analyst to Hussey & Kilpatrick Associates. Proficient in using MS Office for PC and MAC. (1995)
· Delivered 6 months of project management consulting to Crowntek as Dispatchable Services Coordinator for Calgary area during a challenging transition period. (1994)
· Established Sales Agency and VAR relationships to successfully represent other vendors.
TEKSYSTEMS INC. Oct. 2001 – Aug 2003
q Fulfilled various short term contracts to support new technology deployments for many clients, as well as successfully fulfilling the following longer term contracts
q Contracted to OCHSNER CLINIC FOUNDATION Feb 2003 – Aug 2003
Technician, Metairie, Louisiana
Client
required an experienced technician to support desktops, network and mainframes
during 12 hour Saturday and Sunday shifts as the sole on-site technician in the
hospital then.
Achievements:
· Supported primarily 98, 2000 and XP desktops, servers and wireless notebooks (mainly Dell) in a networked environment (Novell, NT, SNA). Also several hundred printers (mainly Lexmark) on IBM controller channels. Applications included Novell Groupwise, MS Office, (primarily Word, & Excel), Internet Explorer with custom web applications, and specialized medical applications using TN3270, SNA, and IBM Mainframe client software.
· Honored a commitment to stay for at least six months after being trained although it meant 64 hour (or more) work weeks and no days off for the six month term.
q Contracted to WEST JEFFERSON MEDICAL CENTER Jun. 2002 – Nov. 2002
Desktop Technician, Marrero, Louisiana
Client
required an experienced technician to deliver remedial services on a temporary
basis while their existing staff concentrated on proactive upgrade activities.
Achievements:
· Supported primarily Windows 95, 98, and NT4 (some Windows 2000 & XP) desktops (mainly HP and Dell) in a networked environment (Novell, NT, SNA). Applications included MS Office, (primarily Outlook, Word, & Excel), Internet Explorer with custom web applications, and specialized medical applications using TN3270, SNA, and AS/400 client software.
q Contracted to MCDERMOTT INTERNATIONAL Oct. 2001 – May 2002
Help Services Technician, New Orleans, Louisiana
Client
required an experienced technician for their Help Services group at corporate
head office to temporarily replace a senior technician called up to military
service. I was retained afterwards to assist with a large deployment of
Windows XP desktop and notebook computers.
Achievements:
· Quickly came up to speed to substitute for an experienced employee. Supported Windows 95, 98, NT, 2000 and XP desktops and notebooks (primarily Compaq) together with a full range of applications including MS Office 97, 2000 and XP (Outlook, Word, Excel, Power Point, Access, Front Page, Visio, & Project), remote access dialer, Novell and Microsoft networking, Internet Explorer, TN3270 mainframe applications, and other specialized accounting and financial applications. Gained early experience with Windows XP Professional through installing and supporting pilot machines in the company prior to the company wide roll out.
JRL ENTERPRISES, INC. direct employment and Jan. 2001 – May 2001
ADECCO TECHNICAL contracted to JRL ENTERPRISES, INC. Aug. 2000 – Jan. 2001
Technical Support Coordinator, New Orleans, Louisiana, Jan. 2001 – May 2001
Provided technical telephone
support to the Help Desk staff, Technicians and Service Representatives in
eight States encompassing about 200 classroom LANs and 6000 PCs. Traveled as
needed to sites throughout the U.S. to provide onsite support as well.
Achievements:
· Created a secure Internet site for JRL Customer Service internal use, extending the management of help desk tickets to the field where tickets could be queried or updated from any Internet web browser. Additionally the site provided a technical and administrative reference library.
Computer Technician, New Orleans, Louisiana, Aug. 2000 – Jan. 2001
Performed onsite
installation, upgrades and maintenance of Windows NT/9X classroom networks
including hardware, software and classroom facilities. Traveled to classroom
locations in California, Texas, Louisiana, Alabama, North Carolina and Maryland.
Achievements:
· Working independently, solved technical problems and ensured the satisfaction of a wide range of students, teachers and administrators.
KELLY IT SERVICES contracted to STRATOS GLOBAL CORP. Mar. 2000 – Dec. 2000
Customer Service Representative (Help Desk), New Orleans, Louisiana
Stratos Global Corporation
acquired Shell Offshore Services Company, and operates a microwave
telecommunications network supplying telephone and data for Gulf of Mexico
clients. During the transition I supported both company’s telecommunications
clients.
Achievements:
· Help Desk and first level diagnosis using a Newbridge 46020 Network Management Console. Resolved incidents remotely from the console or escalated to Stratos or telecommunication carriers.
ISM – IBM GLOBAL SERVICES and Feb. 1999 – Aug 1999
TRANSCANADA PIPELINES Mar. 1997 – Jan. 1999
Network Control and Support Center Analyst (Help Desk), Calgary, Alberta
Pioneered the 24/7 Network Control Center shift at TransCanada, transitioned to IBM Global Services when TransCanada outsourced these operations to IBM.
Achievements:
· Provided 24/7 first level phone support and network monitoring for global network (SCADA Pipeline control, Corp Services Data, Remote Access, Telecom, Mobile Radio), for servers, for client desktops and for applications (NT, Win9x, Apple O/S, MS Office Suite, Netscape Communicator, other office and custom applications).
· Proposed, designed, implemented and maintained the Support Center’s first intranet web site as a tool for analysts and users alike.
PROFESSIONAL EXPERIENCE, PRIOR
q DIGITAL EQUIPMENT OF CANADA 1976 - 1991
Services Sales Representative, Alberta District Customer Services, Calgary, Alberta
Services Marketing Specialist, Western Canada District Field Service, Calgary, Alberta
Field Service Unit Manager, B.C. Field Service Branch, Vancouver, British Columbia
Operations Supervisor, B.C. Field Service Branch, Vancouver, British Columbia
Field Service Engineer, B.C. Field Service Branch, Vancouver, British Columbia
q XEROX DATA SYSTEMS LTD. 1973 - 1976
Customer Engineer, Xerox Data Systems Ltd., Regina Saskatchewan
· Computing Technology Industry Association Network+ Certified Professional certification.
· Computing Technology Industry Association A+ Certified Service Technician certification.
· Effective Sales Negotiations, M.R. Communication Consultants, Calgary.
· Quality Work Group Course, Phillip Crosby Associates, Calgary.
· Sessions I & II of an in residence Management Development Program covering Service Operations, Managing Change, Management Behavior, Management Accounting, Decision Making and Marketing, University of Western Ontario.
· Dale Carnegie Course, Calgary.
· Quality - Managing For Breakthrough, Digital, Boston.
· Time Mastery, Steffen, Steffen & Associates, Calgary.
· Coaching for Sales Managers, Acclivis, Dallas and Base Selling Skills, Acclivis, Chicago.
· Service Staff Management, residence program by Harvard University for Digital, Boston.
· Services Marketing Communication & Channels & Promotion & Selling Digital, Boston.
· Positive Power & Influence Program, Leroy & Malouf, Boston.
· Effective Presentations, Digital, Vancouver.
· Effective Supervision, Counseling Skills and Interviewing Techniques at Vancouver Community College, Vancouver.
· Analytic Troubleshooting Skills, Kepner Tregoe, Vancouver
· Managing Interpersonal Relationships, Wilson Learning, Vancouver.
· Field Service Supervisor Development, Digital, Boston.
· How to Make Meetings Work, Doyle & Straus, Vancouver.
· 26 weeks technical hardware training, Digital Equipment, Boston and San Francisco.
· FORTRAN, Macro 11 Assembler, and Systems Analysis classes, Faculty of Computer Science. University of Regina.
· 21 weeks technical hardware training, Xerox Data Systems, Los Angeles.
· Diploma of Electronics Engineering Technology (Honors), Southern Alberta Institute of Technology, top student in class, 3.65 GPA.
· Faculty of Engineering, University of Calgary, completed 1/3 of undergraduate program.