Since its inception in 1992, Tullis Consulting Corp. has assisted a number of clients as outlined below. Thank you for your interest in reading this page to familiarize yourself with our capabilities, and please feel welcome to contact us if there might be a opportunity for us to assist you.
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Business Consulting Experience |
Mar. 1992- Dec. 2002 |
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TELUS Communications Inc. |
Jul. 2002 – Aug. 2002 |
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TELUS Communications Inc. |
Sep. 2000 – Aug. 2001 |
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TELUS Communications Inc. |
Dec. 1998 – Jan. 2000 |
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TransCanada Pipe Lines, Calgary |
Feb. 1997 – Jun. 1998 |
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Bowater Inc. Greenville, South Carolina |
May 1997 |
|
SHL Systemhouse |
Aug. 1996 – Jan. 1998 |
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Bank BPH, Krakow, Poland |
Feb. 1996 – Mar. 1997 |
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Novacor, Sarnia |
October 1995 |
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Agrium Inc., Calgary |
September 1995 |
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NrG Information Services Inc., Calgary |
Jul. 1994 – Apr. 1995 |
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Crowntek, Calgary |
Mar. 1993 – Jul. 1994 |
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Monenco, Lloydminster, Saskatchewan |
Mar. 1992 – Feb. 1993 |
· Revise process used to collect data by TELUS Communications Inc. Help Desk (SPOC). Represent TELUS in discussions on a Configuration Management Database.
· Project Manager for development of TELUS Y2K Infrastructure Contingency Plans. Developed plan template and guidelines to be used by all I/S infrastructure groups. Provided QA support to ensure that all aspects were covered. Met deadline for receipt by Y2K Program Office.
· Directed the development of TELUS IS Situation Room plans to ensure that the processes as well as the infrastructure and staff were in place in the event of any failure.
· Developed and lead the table-top reviews of critical TELUS IS infrastructure and process plans
· Assisted in the development of an TELUS IS Anti-Virus Policy
· Coordinator for desktop remediation effort and prime contact for TELUS Help Desk (SPOC)
· Responsible for vendor negotiations in both IPL /Crowntek, NrG Information Services as well as TransCanada Pipe Lines. In the case of IPL/Crowntek, was responsible for the negotiating of the outsourcing of IPL’s Help Desk to Crowntek. NrG, negotiated for the backup Help Desk Support from SHL Systemhouse. At TransCanada, negotiated a North American contract for all desktop hardware maintenance
· Project Manager for the establishment of an outsourced Help Desk. This included contract negotiation between IPL and Crowntek, the hiring of staff and customer relations.
· In a consultative role, reviewed helpdesk practices, and made recommendations for areas of improvement for the following companies; Monenco, Crowntek, NrG, Agrium, Novacor, Bank BPH, Bowater and TransCanada Pipe Lines.
· Developed help desk infrastructure, working within budget outlined in overall project plan. Documented procedures and training in all consulting engagements excluding SHL Systemhouse.
· Managed 7 by 24 helpdesk environment and participated in reengineering of same, resulting in improved customer satisfaction and better morale for the second level support groups.
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