CRAIG TULLIS

Tullis Consulting Corp.

9253 Santana Crescent, North West,

Calgary, Alberta

T3K 3N9

(403) 274-5807 or

(403) 861-2041 (cellular)
email craig-tullis@telus.net

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OVERVIEW

 

Craig has 33 years experience in information systems.  He has demonstrated exceptional management skills both as a line manager and as a project manager.  He has a good technical background and his problem solving skills and communications skills are excellent.

 

PROFESSIONAL EXPERIENCE

 

 

 

KEY ACCOMPLISHMENTS

 

 

Tullis Consulting Corp.                                                Mar. 1992 - Dec. 1992

Business Consulting Roles

 

·         Revise process used to collect data by TELUS Communications Inc. Help Desk (SPOC).  Represent TELUS in discussions on a Configuration Management Database.

·         Project Manager for development of TELUS Y2K Infrastructure Contingency Plans.  Developed plan template and guidelines to be used by all I/S infrastructure groups.  Provided QA support to ensure that all aspects were covered. Met deadline for receipt by Y2K Program Office.

·         Directed the development of TELUS IS Situation Room plans to ensure that the processes as well as the infrastructure and staff were in place in the event of any failure.

·         Developed and lead the table-top reviews of critical TELUS IS infrastructure and process plans

·         Assisted in the development of an TELUS IS Anti-Virus Policy

·         Coordinator for desktop remediation effort and prime contact for TELUS Help Desk (SPOC)

·         Responsible for vendor negotiations in both IPL /Crowntek, NrG Information Services as well as TransCanada Pipe Lines.  In the case of IPL/Crowntek, was responsible for the negotiating of the outsourcing of IPL’s Help Desk to Crowntek.  NrG, negotiated for the backup Help Desk Support from SHL Systemhouse.  At TransCanada, negotiated a North American contract for all desktop hardware maintenance

·         Project Manager for the establishment of an outsourced Help Desk.  This included contract negotiation between IPL and Crowntek, the hiring of staff and customer relations.

·         In a consultative role, reviewed helpdesk practices, and made recommendations for areas of improvement for the following companies; Monenco, Crowntek, NrG, Agrium, Novacor, Bank BPH, Bowater and TransCanada Pipe Lines.

·         Developed help desk infrastructure, working within budget outlined in overall project plan.  Documented procedures and training in all consulting engagements excluding SHL Systemhouse.

·         Managed 7 by 24 helpdesk environment and participated in reengineering of same, resulting in improved customer satisfaction and better morale for the second level support groups.

 

Monenco, Bi-Provincial Upgrader                             Mar. 1991- Feb. 1992

Project Lead Infrastructure          

 

·         Managed and hired operations staff for the IS project

·         Assisted in the setting up of the Help Desk in Lloydminster

·         Coordinated the installation of wiring and equipment into the computer room

·         Responsible for the acquisition of computers, UPS and A/C

 

Digital Equipment of Canada Ltd.                               Dec. 1975 – Jan. 1991

Software Service Unit Manager

Software Services Consultant

Training Consultant

Principal Software Specialist

Senior Software Specialist

 

·        Responsible for the support of major clients, this included determining clients' needs, and recommending solutions. 

·         Major support areas were in the Responsible for the development and implementation of new programs to enhance the sales support function

·         Managed a team of 14 staff, 8 in Calgary, 6 in Edmonton

·         Key member of the Digital support team at PetroCanada,

·         Developed and implemented a strategy to ensure PetroCanada’s refinery information systems remained on Digital Equipment

·         Analyzed client-training needs recommended training programs and sold these programs.

·         areas of networking and operating systems

·         Responsible for the coordination of activities of other software specialists and the sales and support functions

·         Responsible for support of Digital's DECsystem-10 and DECsystem-20 products as well as the support of the VAX product line.

·         Primary area of support was communications and operating systems

·         Prepared and delivered internal and external training and presentations

 

Awards

·         Twice a winner of Digital’s Software Service Excellence Award

 

Xerox Data                                                       1973 -1975

Systems Analyst

 

·        Technical Sales support for real-time computers produced by Xerox Supported all of Western Canada

 

Alberta Gas Trunk Line (NOVA)                              1970 -1973

Programmer Analyst                                          

                                   

·         Developed a steady state pipeline model to assist Gas Control group.  This model was used to determine how to set up the pipeline for planned outages.

·        Supported several critical applications, including Gas Accounting.

 

 

EDUCATION

 

·         Bachelor of Science, Mathematics/Computer Science1970, University of Calgary

·         Digital’s Service Management Training – University of Western Ontario, an intensive customized training program for Digital management and senior staff

·         Digital Project Management Program

·         Extensive technical training courses

 

 

COMMUNITY ACTIVITIES

 

·         Active member of The Canadian Progress Club – our chapter raises over $70,000.00 per year for Big Sisters and Big Brothers as well as the Canadian Special Olympics

 

 

References Available Upon Request